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eCommerce Insights
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B2B Quotes Online: When Customers Need More Than an ‘Add to Cart’ Button
Read insight: B2B Quotes Online: When Customers Need More Than an ‘Add to Cart’ ButtonA trade customer can find the right products online and still need help placing the order. The quantity may justify a negotiated price, the delivery needs may be unusual, or…
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When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock Errors
Read insight: When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock ErrorsThe website accepts an order, the customer receives a confirmation, and the warehouse never sees it. Or a trade buyer signs in to find yesterday’s price while the sales team…
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Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?
Read insight: Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?Should an Australian business extend its existing online store into New Zealand or launch a separate site? Compare the operating models, customer experience, fulfilment and integration requirements.
What’s your next eCommerce challenge?
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How AI Is Helping Retailers Increase Customer Lifetime Value Without Increasing Marketing Spend
Read insight: How AI Is Helping Retailers Increase Customer Lifetime Value Without Increasing Marketing SpendArtificial Intelligence is dominating conversations across the retail industry. Much of the focus has been on productivity, content generation and automation. While these are valuable applications, the biggest opportunity for…
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Customer Acquisition Is Getting More Expensive.
Read insight: Customer Acquisition Is Getting More Expensive.The Smartest Retailers Have Already Changed Strategy. Advertising costs are rising. Privacy changes have made customer targeting more challenging. Artificial Intelligence is reshaping customer expectations. While many retailers continue to…
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5 Customer Journey Mistakes That Are Costing Retailers Repeat Revenue
Read insight: 5 Customer Journey Mistakes That Are Costing Retailers Repeat RevenueMost retailers invest heavily in acquiring new customers. Far fewer invest the same energy into what happens after the first purchase. Yet it’s often those post-purcMost retailers invest heavily in…
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Cin7 Core vs Cin7 Omni. Which eCommerce retailers suits which product best?
Read insight: Cin7 Core vs Cin7 Omni. Which eCommerce retailers suits which product best?Following Cin7’s acquisition of DEAR Systems, many retailers and wholesalers have found themselves asking a simple question: Should we choose Cin7 Core or Cin7 Omni? At first glance, the answer…
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Apparel21 alternatives: Comparing ERP options for Australian fashion brands
Read insight: Apparel21 alternatives: Comparing ERP options for Australian fashion brandsIf you’re running a fashion, footwear or lifestyle brand in Australia, there’s a good chance Apparel21 has come up in conversation at some point. Apparel21 has been a fixture in…
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Adobe Commerce and Pronto Integration: A Guide for Complex B2B and B2C Businesses
Read insight: Adobe Commerce and Pronto Integration: A Guide for Complex B2B and B2C BusinessesFor many Australian wholesalers, distributors, manufacturers and retailers, Pronto Xi has been the operational backbone of their business for years. Pronto integrations manages inventory, customer accounts, pricing, purchasing, warehousing, fulfilment…