Dedicated technical support services

Dedicated technical support services

Purchase techical support hours with the team OSE and extend your in-house capability

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Partner with our dedicated support team

At OSE our dedicated team of online support agents can assist you to handle the rigours of your daily business activities. Whether you're looking for regular assistance with overflow work, web building, forms development, application support or business analysis, our team are available 24/7 to assist.

Pre-paid support packages starting at 25 hours with purchase-level discounts

OSE's support services can be used to assist your internal teams across a variety of technical and business process functions.

With support packages starting at 25 hours with discounts for volume purchases applying thereafter, the more support hours you purchase, the cheaper your application support becomes.

Whether you need support for a week, over the course of a project, or as backup for your internal team, we've got you covered.

So if you think extending your internal capability is an option for your organisation, get in touch with the team at OSE for a confidential discussion.

Monthly web and application support/development services

At OSE we assist many of our clients with the ongoing support of their websites and applications. We offer monthly support agreements tailored specifically to your needs which can scale up or down at any time inclusive of as many hours assistance as you like.

With all correspondence tracked via our purpose-built customer support portal, at OSE we make sure that when we're delivering on your technical requests, we're doing so in the most accountable means possible.

Whether you prefer contacting us via phone, email, or via our customer support portal, we don't mind. All requests are logged against your account activity for both yours and our records making life easy for everyone.

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What makes our customer support services different

The landscape of IT support providers is wide ranging, therefore to stay ahead of the curve providers need to offer something special to keep their customers coming back for more. This is how we get the job done right.

On or off-site customer support services designed to meet your requirements

At OSE we know that our clients have a range of needs which are highly circumstanstial. That's why we offer both on and off-site technical support services.

If you become a support services customer of OSE, you can count on the fact that we have the resources available to visit you on-site if necessary, and the technical expertise and services to deliver your requirements off-site without direct contact.

Whether you're looking for a technical specialist to work with your internal teams on-site, undertake business analysis work directly with your customers, or simply translate your functional specifications to product-based outcomes we have the experience to deliver.

So next time you're short a resource or need a more personalised approach to your project delivery, talk to the team at OSE.

Specialist technical services provisioned at the highest level possible

At OSE we provide a set array of online technical services, these being cloud, web, CMS, forms, and app development. With this in mind we only assign specialists to your requests who work with these technologies each and every day and have a minimum of 3 - 5 years commercial experience.

Our team at OSE is largely comprised of what we consider to be a senior technical skills set. The reason we do this is because it's more efficient and we rely on experience which can only be gained by time in the industry.

Because we specialise in key product areas of each of these verticals, you can be sure that when you're engaging OSE to deliver support for your CMS, web project, or any other type of support that you'll be dealing with a product specialist who is dedicated to saving you time, money, and helping you grow your business through best-practice service provision for the product you require technical assistance and advisory.