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eCommerce Insights
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When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock Errors
Read insight: When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock ErrorsThe website accepts an order, the customer receives a confirmation, and the warehouse never sees it. Or a trade buyer signs in to find yesterday’s price while the sales team…
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Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?
Read insight: Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?Should an Australian business extend its existing online store into New Zealand or launch a separate site? Compare the operating models, customer experience, fulfilment and integration requirements.
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B2B Ordering: Extend Your Existing Website or Build a Separate Portal?
Read insight: B2B Ordering: Extend Your Existing Website or Build a Separate Portal?Your wholesale customers want to order online. Your business already has a website. Should you add trade ordering to that site, or create a dedicated B2B portal? For manufacturers, distributors…
What’s your next eCommerce challenge?
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AEM Assets for eCommerce: Better Product Content, Less Manual Work
Read insight: AEM Assets for eCommerce: Better Product Content, Less Manual WorkA product launch can involve hundreds of images, several videos and a collection of supporting documents. Add different brands, markets and sales channels, and keeping that content organised becomes a…
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eCommerce Replatforming Guide: Platforms, Agencies, Costs and Timelines
Read insight: eCommerce Replatforming Guide: Platforms, Agencies, Costs and TimelineseCommerce replatforming means moving your online store to a different commerce platform. It can improve customer experience, simplify operations and give your business room to grow. It also requires careful…
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Adobe Commerce as a Cloud Service: OSE’s ACCS Review
Read insight: Adobe Commerce as a Cloud Service: OSE’s ACCS ReviewRecently, our team spent several days in Sydney with Adobe’s Head of Product, exploring Adobe Commerce as a Cloud Service (ACCS). It was an opportunity to look closely at the…
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Why Your B2B Customers Still Order by Phone and How to Move Them Online
Read insight: Why Your B2B Customers Still Order by Phone and How to Move Them OnlineYour B2B eCommerce portal is live. Customers can browse products, check their account pricing and place orders whenever they need to. Yet the phones keep ringing, purchase orders arrive by…
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How Much Does B2B eCommerce Cost? A Guide to Platforms, ERP Integration and Implementation
Read insight: How Much Does B2B eCommerce Cost? A Guide to Platforms, ERP Integration and ImplementationFor wholesalers, manufacturers and distributors, the cost of B2B ecommerce extends beyond building a website. Your investment needs to cover the way customers buy, the systems that manage your business…
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What Should Your eCommerce Support Agreement Include? A Buyer’s Checklist
Read insight: What Should Your eCommerce Support Agreement Include? A Buyer’s ChecklistWhen your eCommerce store experiences a problem, the quality of your support agreement becomes immediately important. A checkout error may prevent customers from buying. An integration failure may stop orders…