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eCommerce Insights
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B2B Quotes Online: When Customers Need More Than an ‘Add to Cart’ Button
Read insight: B2B Quotes Online: When Customers Need More Than an ‘Add to Cart’ ButtonA trade customer can find the right products online and still need help placing the order. The quantity may justify a negotiated price, the delivery needs may be unusual, or…
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When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock Errors
Read insight: When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock ErrorsThe website accepts an order, the customer receives a confirmation, and the warehouse never sees it. Or a trade buyer signs in to find yesterday’s price while the sales team…
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Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?
Read insight: Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?Should an Australian business extend its existing online store into New Zealand or launch a separate site? Compare the operating models, customer experience, fulfilment and integration requirements.
What’s your next eCommerce challenge?
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Omnichannel Retail Checklist: How to Build a Seamless Customer Experience
Read insight: Omnichannel Retail Checklist: How to Build a Seamless Customer ExperienceOmnichannel retail sounds simple in principle. Customers should be able to browse, purchase, receive and return products however they choose, whether that happens online, in a store, through a marketplace…
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eCommerce Product Filters: How to Build Better Category Page Filtering
Read insight: eCommerce Product Filters: How to Build Better Category Page FilteringProduct filters are one of the most important product discovery tools on an eCommerce website. They are also surprisingly easy to get wrong. A retailer with 2,000 products in a…
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How to Build the Ultimate eCommerce Store Finder
Read insight: How to Build the Ultimate eCommerce Store FinderFor an eCommerce retailer with multiple physical locations, a store finder can be one of the most commercially valuable parts of the website. Yet many retailers treat it as little…
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The Biggest eCommerce Challenges Facing Electrical and Consumer Electronics Retailers
Read insight: The Biggest eCommerce Challenges Facing Electrical and Consumer Electronics RetailersFrom national retailers like JB Hi-Fi, Harvey Norman and The Good Guys to specialist camera stores, computer retailers, audio specialists and independent consumer electronics businesses across Australia and New Zealand,…
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How to Build the Best Loyalty Program for Your Business
Read insight: How to Build the Best Loyalty Program for Your BusinessCustomer acquisition has never been more competitive. Rising advertising costs, increased consumer choice and changing shopping habits mean that attracting a new customer is only half the battle. The businesses…
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AI Product Data: The Competitive Advantage Retailers Are Missing
Read insight: AI Product Data: The Competitive Advantage Retailers Are MissingArtificial Intelligence is changing how customers discover, evaluate and purchase products. While much of the conversation has centred around ChatGPT, AI shopping assistants and automated customer service, many retailers are…