Artificial Intelligence is changing how customers discover, evaluate and purchase products. While much of the conversation has centred around ChatGPT, AI shopping assistants and automated customer service, many retailers are overlooking the factor that will determine who succeeds in this new era. It is not the AI platform. It is not the commerce platform. It…
Mobile traffic now represents a significant share of eCommerce visits for most retailers, but mobile conversion rates often continue to lag behind desktop. That gap matters. If 70% of your customers are visiting on mobile, even a relatively small improvement in mobile conversion can have a significant impact on revenue without increasing advertising spend or…
If you’re evaluating a new ERP system, there’s a good chance SAP Business One and Oracle NetSuite are both on your shortlist. Both platforms are well-established, trusted by thousands of businesses worldwide and capable of supporting manufacturers, wholesalers, distributors and retailers. However, while they often compete for the same customers, they have very different strengths.…
Deliver Same-Day and On-Demand Delivery to Your Customers Customer expectations around delivery have changed dramatically over the past few years. Fast shipping is no longer considered a competitive advantage. For many retailers, it’s simply expected. While next-day delivery was once impressive, today’s customers increasingly expect their purchases to arrive within hours. Whether they’re ordering a…
For manufacturers, wholesalers and distributors, your ERP is the engine that keeps your business running. It manages inventory, pricing, purchasing, production, warehousing and customer relationships. But when it comes to B2B eCommerce, your ERP alone isn’t enough. Today’s business buyers expect the same convenient online purchasing experience they receive as consumers. They want personalised pricing,…
If you’re planning a new eCommerce project, one of the first questions you’ll ask is: “How much will it cost to integrate our ERP?” The honest answer is that it depends. ERP integrations range from relatively straightforward inventory synchronisation through to highly complex, business-critical platforms that support customer-specific pricing, multiple warehouses, manufacturing workflows and real-time…