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eCommerce Insights
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B2B Quotes Online: When Customers Need More Than an ‘Add to Cart’ Button
Read insight: B2B Quotes Online: When Customers Need More Than an ‘Add to Cart’ ButtonA trade customer can find the right products online and still need help placing the order. The quantity may justify a negotiated price, the delivery needs may be unusual, or…
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When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock Errors
Read insight: When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock ErrorsThe website accepts an order, the customer receives a confirmation, and the warehouse never sees it. Or a trade buyer signs in to find yesterday’s price while the sales team…
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Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?
Read insight: Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?Should an Australian business extend its existing online store into New Zealand or launch a separate site? Compare the operating models, customer experience, fulfilment and integration requirements.
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How to Use AI in eCommerce to Increase Online Sales
Read insight: How to Use AI in eCommerce to Increase Online SalesArtificial intelligence is quickly changing how customers discover products, compare their options and decide what to buy. For eCommerce businesses, the opportunity is much larger than using AI to write…
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How to Sell More Online Using AI: A Guide for eCommerce Retailers
Read insight: How to Sell More Online Using AI: A Guide for eCommerce RetailersAI is creating new opportunities for eCommerce retailers to attract customers, improve conversion rates and generate more revenue from their existing traffic. The difficulty is knowing where to begin. There…
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Why a Returns Portal and RMA Process Are Essential for eCommerce Growth
Read insight: Why a Returns Portal and RMA Process Are Essential for eCommerce GrowthReturns are often treated as an unavoidable cost of doing business online. But for well-run eCommerce brands, they are also an opportunity to improve customer loyalty, reduce operational costs and…
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Apple Pay Features Every eCommerce Merchant Should Know
Read insight: Apple Pay Features Every eCommerce Merchant Should KnowApple Pay is often treated as a convenient payment button for customers using an iPhone. For eCommerce merchants, however, it can provide much more than a faster way to enter…
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How to Protect Your eCommerce Site from Hackers: An Essential Security Guide
Read insight: How to Protect Your eCommerce Site from Hackers: An Essential Security GuideRunning an eCommerce store means handling valuable information, including customer names, addresses, passwords and payment details. That makes online stores attractive targets for cybercriminals. A successful attack can disrupt sales,…
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The Ultimate eCommerce Shipping Guide: Reduce Costs, Improve Delivery and Protect Margin
Read insight: The Ultimate eCommerce Shipping Guide: Reduce Costs, Improve Delivery and Protect MarginShipping is one of the most influential—and frequently underestimated—parts of the ecommerce experience. Customers use delivery cost, speed and convenience to decide whether to complete an order. Behind the scenes,…