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eCommerce Insights
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When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock Errors
Read insight: When Your ERP Integration Fails: How to Prevent Lost Orders, Incorrect Prices and Stock ErrorsThe website accepts an order, the customer receives a confirmation, and the warehouse never sees it. Or a trade buyer signs in to find yesterday’s price while the sales team…
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Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?
Read insight: Selling into New Zealand: Extend Your Australian Store or Build a Separate Site?Should an Australian business extend its existing online store into New Zealand or launch a separate site? Compare the operating models, customer experience, fulfilment and integration requirements.
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B2B Ordering: Extend Your Existing Website or Build a Separate Portal?
Read insight: B2B Ordering: Extend Your Existing Website or Build a Separate Portal?Your wholesale customers want to order online. Your business already has a website. Should you add trade ordering to that site, or create a dedicated B2B portal? For manufacturers, distributors…
What’s your next eCommerce challenge?
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eCommerce for Hardware Retailers: How to Grow Your Online Sales Profitably
Read insight: eCommerce for Hardware Retailers: How to Grow Your Online Sales ProfitablyFor large hardware retailers, ecommerce is no longer a separate sales channel. It is the connective layer between product data, inventory, stores, distribution centres, suppliers, trade accounts and customers. When…
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FMCG eCommerce Strategy: How Retailers Can Grow Revenue and Protect Margin
Read insight: FMCG eCommerce Strategy: How Retailers Can Grow Revenue and Protect MarginFMCG ecommerce presents retailers with an unusual commercial challenge. Customers purchase frequently, but individual items are often inexpensive. Product ranges are large, availability changes quickly, promotions influence demand and fulfilment…
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AI in Ecommerce: Where Australian Retailers Should Invest (and Where They Shouldn’t)
Read insight: AI in Ecommerce: Where Australian Retailers Should Invest (and Where They Shouldn’t)Artificial intelligence has moved rapidly from experiment to expectation in ecommerce. Retailers are being promised smarter search, automated merchandising, individualised customer journeys, faster content production and autonomous shopping agents. Yet…
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10 eCommerce Quick Wins That Can Increase Revenue
Read insight: 10 eCommerce Quick Wins That Can Increase RevenueMajor ecommerce growth does not always require a new platform, a redesigned storefront or a multi-year transformation program. Established retailers often have substantial revenue opportunities hidden inside their existing customer…
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eCommerce Structured Data: How to Build an Advanced Schema Implementation
Read insight: eCommerce Structured Data: How to Build an Advanced Schema ImplementationStructured data is one of the highest-value technical improvements an eCommerce retailer can make to its website. It is also frequently underdone. Many eCommerce websites have some structured data. A…
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Omnichannel Retail Checklist: How to Build a Seamless Customer Experience
Read insight: Omnichannel Retail Checklist: How to Build a Seamless Customer ExperienceOmnichannel retail sounds simple in principle. Customers should be able to browse, purchase, receive and return products however they choose, whether that happens online, in a store, through a marketplace…