About OSE / Connected thinking
Good commerce.
Great people behind it.
Your online store is only part of the story. We bring the people, platforms and business systems together to make the whole experience work.
We’re developers, problem-solvers and long-term collaborators. From a new build to a complex integration, we get close to your business, work through the detail and stay involved as it grows.
Australian-owned Brisbane-based
Our experience includes
Understanding your business
Your next decision needs more than a platform recommendation.
Your customers, operations and commercial priorities are connected. We take the time to understand the bigger picture, so the solution supports your business now and as you grow.
Customer experience
Help people find the right products, understand their options and buy with confidence.
Business operations
Connect product data, pricing, stock and transactions with the systems behind your store.
Commercial priorities
Focus the work on the challenges that matter most, with a practical path for what comes next.
Ongoing ownership
Keep your platform supported and improving as your business and customer needs change.
The people behind the work
Know the people.
Understand the responsibilities.
Good work starts with clear conversations and a shared understanding of what needs to happen next. OSE brings development, integration and support expertise together around your business.
Delivery
Planning the work and coordinating the priorities that move it forward.
Technical
Connecting platforms, data and business systems into a working solution.
Client relationships
Keeping the conversation going through delivery, support and improvement.
Relevant experience
Complex commerce. Familiar names.
Supporting a catalogue of over 8 million products.
OSE continues to assist Dymocks on Adobe Commerce, supporting product data and AI solutions at scale.
Explore our work
Consumer and trade commerce, connected.
OSE has supported the release of Pedders’ B2C website and B2B Trade Portal, and continues to provide ongoing support.
Read case studyWorking together
A clear process from planning to ongoing support.
Understand
We learn about your customers, operations and goals before defining the work.
Plan
We shape a practical approach, with clear scope, responsibilities and priorities.
Deliver
We develop, integrate and validate the solution against the workflows that matter.
Improve
We provide ongoing support and enhancements as your commerce needs evolve.
Technologies we work with
Technology chosen around your business.
We bring commerce platforms, cloud infrastructure and connected systems together. The right approach starts with your customers, your operations and what your business needs next.
Adobe Commerce & ACCS
Enterprise commerce and complex catalogues
We help businesses plan, build and connect Adobe Commerce, and assess the path to Adobe Commerce as a Cloud Service (ACCS).
- New builds, upgrades and replatforming.
- B2B buying, complex catalogues and product data.
- ERP, PIM and business-system integrations.
- ACCS readiness and migration planning.
Shopify Plus
Retail and trade commerce
We build and improve Shopify Plus stores, connecting the buying experience with the systems behind your business, from migration and launch to ongoing support.
- Store builds, migrations and replatforming.
- Retail and B2B buying experiences.
- ERP, inventory and product-data integrations.
- Performance improvements and ongoing support.
Amazon Web Services
Cloud infrastructure and integrations
We configure and manage AWS environments for commerce platforms, connected applications and middleware, with visibility into how they perform.
- Amazon EC2: hosting, application environments and scaling.
- Amazon RDS: database services, backups and replication.
- AWS Lambda: event-driven integrations and automation.
- Amazon CloudWatch: monitoring, logging and alerting.
New Relic
Monitoring, uptime and logging
We use New Relic to understand application performance, trace slow transactions and investigate errors, helping keep critical commerce services visible and supported.
- Application and transaction performance monitoring.
- Uptime checks and availability alerts.
- Centralised logging and error investigation.
- Dashboards, diagnostics and incident support.
The practical questions deserve clear answers.
Can you take over our existing store?
Yes. We can begin by reviewing your platform, access, integrations and current issues to understand what a handover would involve. From there, we can agree on the priorities and next steps.
How are projects and ongoing support structured?
We discuss the work you need, how it should be prioritised and whether a defined project, ongoing support or a combination is appropriate. The approach depends on your platform, priorities and delivery needs.
What happens in the first conversation?
We discuss your current setup, the challenge you want to solve and your priorities. You can share what is working, what needs to improve and any timing or budget considerations. We then identify the information and next steps needed.
Do we need to replatform to work with OSE?
No. We can assess your existing platform and the improvements you need before recommending a path forward. Depending on your goals and current setup, the right approach may be targeted development, better integrations, ongoing support or a planned replatform.
Can you work with our existing business systems?
Yes. We work with ERP, PIM, inventory and other business systems to connect product data, pricing, stock and transactions with your commerce platform. We begin by reviewing the systems, interfaces and workflows involved so the integration approach reflects how your business operates.
Let’s talk
Tell us what needs to work better.
Bring us your next project, your current challenge or the question you have not resolved yet. Whether you need a new commerce platform, more reliable integrations or a partner to improve an existing store, we’ll help you understand the options and define a practical way forward.